Customer Testimonials

I was sorely disappointed with the dealership's lack of transparency and professionalism. From the initial interaction with Cole Repka, who initially seemed honest and accommodating, to the subsequent issues that surfaced with the car we purchased, the experience has been nothing short of a nightmare. Despite being a used car, it was still under warranty and had a very low mileage of 2827, so we expected it to be in good condition. However, we immediately noticed a squeaking noise upon driving it home. When we brought this to Cole and his manager, he assured us it would be a simple ... Read More

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DealerRater - Jun 22, 2024

I was sorely disappointed with the dealership's lack of transparency and professionalism. From the initial interaction with Cole Repka, who initially seemed honest and accommodating, to the subsequent issues that surfaced with the car we purchased, the experience has been nothing short of a nightmare. Despite being a used car, it was still under warranty and had a very low mileage of 2827, so we expected it to be in good condition. However, we immediately noticed a squeaking noise upon driving it home. When we brought this to Cole and his manager, he assured us it would be a simple fix and asked us to return three days later for the repair. On the scheduled day, I arrived at the dealership before noon, only to face a frustrating wait for the promised service. The manager's unhelpful and dismissive behavior, coupled with being misinformed about the cost and timeline of the repair, led me to demand to speak with the owner. Despite the manager's dismissive behavior, the owner finally agreed to address the issues and provide a loaner car while our SUV was being repaired. My disappointment grew when the problems resurfaced less than days later after the supposed repair. The dealership's refusal to work on the car and recommendation to take it to another shop were clear signs of their disregard for customer safety. Subsequent inspection revealed that the rims were severely damaged and broken, posing a significant safety risk. Despite repeatedly contacting the dealership for assistance, they have been unresponsive and unsympathetic, ultimately blaming me for the vehicle's condition. Even after telling us to call if anything went wrong, they sold us a defective car that could kill or hurt us and were unwilling to take responsibility for not only 1 but 3 broken rims and more. Please consider purchasing a vehicle from this dealership, exercise extreme caution, and thoroughly inspect any prospective purchase. This experience has exposed their lack of integrity and disregard for customer safety, and I strongly advise seeking alternatives for your car-buying needs. If you would like more details, please feel free to ask.

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Sales Person was very knowledgeable of vehicle. We drove several vehicles before coming to final Decision. Greta was willing to make sure we purchased the correct vehicle for our needs!!

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Hank Edwards in very knowledgeable and his professionalism is through the roof. Very satisfied customer. He is a one-of-a-kind salesman. If you want that great experience, visit Twin City Nissan and ask for Hank Edwards. You will be very satisfied.

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The sales Guy that we dealt with was very informative and gave precise details overall excellent !

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Jeff Matherly is a great salesman. Communication was great, he is honest and upfront with everything.

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Very helpful and friendly staff ,helped me with what I needed ,overall a great experience

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Hank Edwards best salesman EVER went beyond his means to get me in the car I wanted I won’t ask for anyone else he’s not there I’m not there

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I feel in love with my new 2019 Rogue Sport and I couldn't have asked for a better salesman. Thanks for all your help and support on my new Rogue.

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I started the car buying process online with this dealership. Michelle Calloway and Natalie were the employees that helped me and my husband and I just have to say they made us feel taken care of. Before contacting them, we had tried buying a car at another dealership and we were lied to. That made us feel like keeping the old car would be a whole lot easier than going through that again. But, we tried Twin City Nissan and have absolutely no regrets. They were upfront and honest about the price of my car and they worked with my ... Read More

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DealerRater - Oct 9, 2019

I started the car buying process online with this dealership. Michelle Calloway and Natalie were the employees that helped me and my husband and I just have to say they made us feel taken care of. Before contacting them, we had tried buying a car at another dealership and we were lied to. That made us feel like keeping the old car would be a whole lot easier than going through that again. But, we tried Twin City Nissan and have absolutely no regrets. They were upfront and honest about the price of my car and they worked with my credit union to make sure all the formalities were taken care of. Jason Duncan was our salesperson when we got to the dealership and he was just great! I would recommend this dealership to anyone. You won't regret it at all.

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Twin City Nissan service department is super. The ladies and workers make it such a pleasant place to get car serviced. They are helpful, cheerful, and just very pleasant . They make having the car serviced a pleasure, and pleasant place to go. Also they are very knowledgeable and helpful Thank you service dept. Sharron Courville

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This is my first vehicle to purchase from a dealership. I chose this place as it's near my house and I've heard several good things about it. I honestly have no regrets. Good customer service and a good selection of cars! When I buy another car, I'm going here.

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I took my Nissan 350Z in for service because it was leaking oil profusely. I took my car in on 2/23/15 and got it back on 3/3/15. Yes. 10 days. Now after driving my vehicle a few miles I noticed it was missing while idling. I take it back in and was told that it could not have happened while they were repairing all the leaking gaskets; that perhaps a rat had eaten the knock sensor harness, which they could not repair. I was told that if it turned out to be the sensor, they could repair that at no cost, but it ... Read More

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DealerRater - Mar 26, 2015

I took my Nissan 350Z in for service because it was leaking oil profusely. I took my car in on 2/23/15 and got it back on 3/3/15. Yes. 10 days. Now after driving my vehicle a few miles I noticed it was missing while idling. I take it back in and was told that it could not have happened while they were repairing all the leaking gaskets; that perhaps a rat had eaten the knock sensor harness, which they could not repair. I was told that if it turned out to be the sensor, they could repair that at no cost, but it would take 5 business days to receive the parts from a Dallas warehouse. Unbelievable that a dealer would not have parts on stock but then again that is why I am writing about my disappointing experience with this dealership. I would recommend going elsewhere before using this service department. That being said, the service person was professional and courteous. I think I would prefer just having good service over kindness.

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